Withdrawal policy

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

To exercise your right of withdrawal, you must inform us (beckaya e.U., H. Waßmuthstraße 6/1/3, 2380 Perchtoldsdorf, Austria, e-mail: team@beckaya.com) by means of a clear declaration (e.g. a letter or e-mail sent by post) of your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not mandatory. If you make use of this option, we will immediately (eg by e-mail) send you a confirmation of receipt of such withdrawal.
In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the withdrawal

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction. In no case will you be charged any fees because of this repayment. We can refuse the repayment until we have received the items back or until you have provided proof that you have returned the items, whichever is earlier.

You must return or hand over the items to us (beckaya e.U., H. Waßmuthstraße 6/1/3, 2380 Perchtoldsdorf) without undue delay and in any case no later than fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send the items before the expiration of the period of fourteen days. You bear the direct costs of returning the items. You only have to pay for a possible loss of value of the items, if this loss of value is due to a handling of the items that is not necessary for the inspection of the condition, properties and functionality of the items.

Sample withdrawal form

Our sample withdrawal form in PDF format: DOWNLOAD

To open the PDF files offered for download, you need an additional program, such as Adobe Reader, which you can download free of charge from the Internet. You can find the current version of Adobe Reader here.