Delivery, Shipping & Customs

For orders the following shipping costs will be charged:

Prices for deliveries within the EU in EUR including 20% VAT.

Prices for deliveries to countries outside the EU in EUR incl. 0% VAT

Zone 1: Austria
Zone 2: Germany
Zone 3: France
Zone 4: Italy
Zone 5: Netherlands
Zone 6: United Kingdom

  Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6
Delivery time in business days 1-2 2 3-5 2-3 3-4 3-4
0-4 kg 5,50 € 9,50 € 16,00 € 19,00 € 17,50 € 20,50 €

Zone 7 - Other EU countries and Monaco: Azores, Balearic Islands, Belgium, Bulgaria, Denmark, Estonia, Finland, Greece, Ireland, Canary Islands, Croatia, Latvia, Lithuania, Luxembourg, Madeira, Malta, Man (Island), Monaco, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus

Zone 8 - Rest of Europe and non-European Mediterranean countries: Albania, Algeria, Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Egypt, Faroe Islands, Georgia, Gibraltar, Greenland, Guernsey and Jersey Island, Israel, Liechtenstein, Kosovo, Lebanon, Libya, Morocco, Moldova, Montenegro, Northern Macedonia, Norway, Russian Federation, San Marino, Serbia, Switzerland, Syria, Tunisia, Turkey, Ukraine, Vatican City

Zone 9 - West Asia, Africa (northern part), excluding Mediterranean countries as well as Canada, Marshall Islands, Micronesia (Federated States) and the United States of America: Bahrain, Benin, Burkina Fasco, Canada, Cape Verde, Cameroon, Cape Verde, Côte d'Ivoire, Djibouti, Ethiopia, Eritrea, Gambia, Ghana, Guinea, Guinea-Bissau, Iraq, Iran, Jordan, Kazakhstan, Qatar, Kyrgyzstan, Kuwait, Liberia, Mali, Marshall Islands, Mauritania, Yemen, Micronesia (Federated States, Miger, Migeria, Oman, Palau, Saudi Arabia, Senegal, Sierra Leone, Somalia, Sudan, Tajikistan, Togo, Chad, Turmenistan, Uzbekistan, United Arab Emirates, United States of America and Dependencies, Central African Republic

Zone 10 - Africa (southern part, Central and South America, South and East Asia: Afghanistan, Angola, Anguilla, Antigua and Barbuda, Equatorial Guinea, Argentina, Aruba, Bahamas, Bangladesh, Barbados, Belize, Bermuda, Bhutan, Bolivia, Bonaire, Botswana, Brazil, British Columbia, United States, United States of America, United States of America, United States of America, United States of America) Brunei, Burundi, Cambodia, Chile, China (People's Republic of), Cambodia (People's Republic of), Costa Rica, Curacao, Comoros, Dominica, Dominican Republic, Ecuador, El Salvador, Falkland, French Guyana, Haiti, HOnduras, Hong Kong (China), India, Indonesia, Jamaica, Japan, Cayman Islands, Kenya, Colombia, Comoros, Congo Democratic Republic, Congo Democratic Republic, Korea Democratic People's Republic, Korea Republic, Cuba, Laos, Lesotho, Macao (China), Madagascar, Malawi, Malaysia, Maldives, Martinique, Mauritius, Mayotte, Mexico, Mongolia, Monserrat, Mozambique, Myanmar, Nambia Nepal, Nicaragua, Pakistan, Panama, Paraguay, Peru, Philippines, Réunion, Rwanda, Saba, São Tomé and Principe, Seychelles, Singapore, Saint Eustatius, Sri Lanka, St. Petersburg, Seychelles, Zambia, Zimbabwe Christopher (St. Kitts) and Nevis, St. Helena, St. Lucia, St. Martin, St. Pierre and Miquelon, St. Vincent and Grenadines, South Africa, Suriname, Taiwan (China), Tanzania, Thailand, Timor-Leste, Trinidad and Tobago, Turks and Caicos, Uganda, Uruguay, Venezuela, Vietnam

Zone 11 - Australia, New Zealand and Oceania: Australia, Cook Islands, Fiji, French Polynesia, Kiribati, Nauru, New Caledonia, New Zealand, Papua New Guinea, Pitcairn Islands, Solomon Islands, Samao, Tonga, Tuvalu, Vanuatu, Wallis and Futuna

  Zone 7 Zone 8 Zone 9 Zone 10 Zone 11
Delivery time in business days 2-8 2-8 2-8 2-8 2-8
0-2 kg 21,00 € 25,00 € 30,50 € 38,00 € 48,00 €
2-4 kg
23,50 €
34,50 €
45,50 €
60,00 €
80,00 €

Unless otherwise agreed, delivery will be made from stock to your specified delivery address. The risk is transferred to the customer as soon as the delivery is handed over to the customer by the delivering parcel or postal service.

Problems with the delivery?

If you have problems with the delivery, please contact us directly:
Phone: +43 660 3656171 (MO - FR 15:00-18:00)

Customs clearance and fees

The movement of goods within the European Union is in principle duty free. Please note that our customers with a Swiss delivery address or with delivery addresses outside the EU will be shown the item prices in the checkout excluding VAT. Therefore you only pay net prices and the shipping costs.

The country-specific VAT as well as the customs costs are not included in the price and will be charged separately by the shipping company.

Since the shipping company carries out the customs clearance, the customs duties and import taxes incurred on import will be charged to the recipient. In case of a return, the direct costs of the return shipment are to be borne by you.

How can I track my parcel?

With the tracking number, which you will receive from us via e-mail, you can track your order about 24 hours after receiving the shipping confirmation. So you are always informed where your package is at the moment.

What do I do if the package has disappeared?

If your package hasn't arrived after two weeks and it hasn't been delivered to a neighbour, please contact us. We will then check the whereabouts of the parcel and - if necessary - issue a search request. We will inform you if the package needs to be sent a second time.

What if I was not at home when the parcel was delivered?

If you were not at home when your parcel was delivered, there are two possibilities:

  • A second delivery attempt can be made by the parcel service.
  • You will receive a notification that your package could not be delivered and was therefore left at the nearest parcel office.

Please use the possibility to enter a delivery address that differs from your usual address during the ordering process. This way the parcel can be delivered to your workplace, for example.