Step 1: Add items to the shopping cart
Put the product into the shopping cart by clicking on the order button. However, this does not guarantee a reservation. You can change this selection at any time until you submit your order by clicking on the shopping cart sign in the upper right corner of the online store. You can proceed to the next step of the order process (login) by clicking on the button "Check out".
Step 2: Login
If you have already created a personal beckaya customer account, please log in with your email address and password. Otherwise create a personal customer account or log in once as a guest (no personal wishlist, no personal settings and no status tracking of your order possible!) Please enter your billing and shipping address. If you have a gift card code, please enter it here as well. By clicking the button "Continue" or "Login" you will get to the next order step.
Step 3: Payment method & shipping method
Select the payment or shipping method. By clicking the button "Continue" you will get to the last order step.
Step 4: Check and order
Check all details of your order one last time. If necessary, you can still make changes here. By clicking on the button "Pay now" you send your order. Depending on which payment method you have chosen, you will be redirected to the respective payment platform.
As soon as we have received your order, you will receive an automatic order confirmation by email. We will also inform you by email about the shipment of your order. You can track your shipment by logging into your beckaya customer account.
To exercise your right of withdrawal, you must inform us (beckaya e.U., H. Waßmuthstraße 6/1/3, 2380 Perchtoldsdorf, Austria, e-mail: firstname.lastname@example.org) by means of a clear declaration (letter or e-mail) of your decision to withdraw from this contract. You can use the sample withdrawal form available here, which is not mandatory. To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the withdrawal
If you withdraw from the contract or from a contract that has already been concluded, we will reimburse you all payments that we have received from you, including shipping costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and at the latest within 14 days from the day on which we received the notification of your withdrawal from this contract.
For the repayment, we will use the same means of payment that you used for the original transaction; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods immediately and in any case no later than 14 days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the expiry of the period of 14 days.
You must pay for any loss in value of the goods only if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.
The return of the goods is to be sent to:
H. Waßmuthstraße 6/1/3
Please keep the shipping confirmation carefully! This serves as proof for the return, if the package is lost on the way to us.
NOTE: The postal route until your return arrives at our warehouse can take up to 10 business days. As soon as we receive the return, we will send you a confirmation by email and arrange the refund!
You do not have the right of withdrawal for contracts concerning
Goods that are made to customer specifications or clearly tailored to personal needs. Goods that are delivered sealed and are not suitable for return for reasons of health protection or hygiene, provided that their seal has been removed after delivery.
Shipping & Delivery
The only exceptions are countries against which sanctions have been imposed.
From a minimum order value of EUR 150.00, the outbound shipping costs in Austria and Germany are waived. Unfree returns will not be accepted.
You can check the status of your delivery in "My account" if you have created an account or via the tracking number, which you will find in the shipping confirmation, which you will receive by email as soon as the shipment has been handed over to the courier.
Payment with discount voucher
Please fill out the return form and enclose it with the items you are returning. To speed up the processing of your return, please also indicate the reasons for your return.
After your return has been checked in our warehouse, you will receive a prompt refund of the purchase price (minus any discount codes). If items are returned incomplete, unfortunately no refund can be made for these items (e.g. sets). Please understand that we cannot accept used, dirty or damaged items. Please also do not remove the label, as we cannot accept such items either.
If you have used PayPal as payment method, you have the possibility to have the return costs refunded by PayPal, regardless of the order value and worldwide. Simply activate the service once, return the item, request a refund from PayPal, and receive a refund for the return costs from PayPal.
In any case, please keep your posting and payment confirmation carefully until the entire returns process is completed. This proof will show the return date and the receipt number of your return.
If a discount was granted on a specific item, only the discount-reduced amount that was also paid will be refunded when this item is returned.
%- Discount on complete shopping cart (certain items can be excluded from the discount):
If a discount was applied to your entire shopping cart, in the event of a return, the total discount will be prorated among all items and only the discounted amount that you paid for the item will be refunded.
Return of items paid with discount vouchers:
If you paid with a beckaya discount voucher and are returning items from your order, you will first receive a refund via a beckaya discount voucher up to the original value of the voucher. The remaining amount will be refunded to you in the same payment method you chose for the order.
Other online discount vouchers:
The online discount voucher will be divided proportionally among all items and will also be deducted proportionally in the event of a return.
For instant bank transfer, you will be refunded to the account from which you paid. If you pay by credit card, the amount will be credited to your card. If you pay by PayPal, you will receive a credit to your PayPal account. If you pay with a beckaya gift card, it will be recharged up to its original amount. If the chargeback amount is higher than the original voucher value, you will be refunded the remaining amount in the same way as you originally paid.
beckaya customer account
- Fast shopping: User data such as delivery and billing address are stored
- Personal wishlist
- Insight into the status of your orders incl. shipment history
- Simple return processing
After registration you only need to enter your email address and password for future orders.